Return & Exchange Policy
If you’re not completely satisfied with your purchase, eligible items may be returned within 15 days of delivery.
Eligible for Return:
• Item must be unused, undamaged, and in original packaging
• Return must be initiated within 15 days of delivery
• Refunds will be processed to the original payment method within 5–7 business days after we receive and inspect the return
• Original shipping cost is non-refundable
• Return shipping is the customer’s responsibility, unless the item is damaged or incorrect
To initiate a return:
Email us at moonandmangoshop@gmail.com with your order number and reason for return. Once approved, you will receive return instructions.
Damaged Items:
Email us within 48 hours of delivery with an unedited video of the package being opened. This is required to process any damage-related claims.